You get help sometimes, but not always

You get help sometimes, but not always

I had quite a mixed experience with your training and onboarding. Some parts of the walkthrough were clear and I could follow them without any trouble. The videos and instructions helped clarify how to use the database feature and the calling tools. However, at times, I was stuck figuring out certain settings and had to reach out for telephonic support. The assistance was helpful but not as quick as I hoped, so I ended up wasting some hours. Because of this, I’m unsure if I will need to call you again during future updates or expansions of the software. Ideally, I’d appreciate smoother onboarding or perhaps more detailed guides next time to avoid depending on help.