You gave some good tools but buried key info
You have created a system with features that had potential to help with remote workflows but finding exactly what was needed was quite a struggle. The training and onboarding materials were there, but navigation was confusing and important instructions were hidden inside lengthy documents. I spent a lot of time searching for simple things like setting up the dialer and making calls. Telephonic support, while available, often directed me back to manuals rather than offering clear, direct help. The positive side is that once I did get past the onboarding bottleneck, the database and calling tools functioned well and regular automatic updates helped with stability. Billing and payment processes were straightforward too, which was a relief. If you could reorganize training resources to be clearer and easier to find key information, that would make a major difference. As it stands, the good capabilities are there but users may get frustrated trying to get started because you don’t make the important details easy to access.