You gave me hope but also left me guessing at times
When I was exploring your sales and pre-purchase information, I found some things quite clear like the product descriptions and the initial demos which gave me a good sense of what I could expect. The onboarding details made me confident that the software would meet basic workflow needs. However, I was less sure about the pricing structure because some parts felt a bit complex or hidden until I dug deeper. Also, the support information was unevenly presented so I wasn’t fully sure how quickly I’d get help if I needed it. You provided a lot of training materials, yet at times the guidance felt generic and less tailored to my specific workflow. That made me hesitate rather than feel fully convinced. By the end, I felt reasonably confident the software would work, but also aware that I’d have to invest some effort to get the most from it. So, overall, you had good and less good points side by side which means I’m cautiously hopeful but not entirely certain yet.