You gave me enough info to decide, so I'm going with it
By the time I finished the onboarding and got through the initial presentations and training, I felt fairly confident in the software's capabilities and the overall process. You were clear enough about what your software is and isn't, and that helped me set realistic expectations. The sign-up and payment systems were straightforward and transparent, which made the early steps less stressful. I liked that the product had automated updates and that the database worked well in sync with the calling tools. What I found lacking, though, was a bit more detailed pre-purchase training on managing complicated workflows; this might affect some users who want very specific features. Also, while support was available, I would have liked a bit more immediate telephonic assistance in certain situations. Still, the overall experience was good enough that I feel comfortable moving forward. So my verdict is that your software is a solid choice for users comfortable with a moderate tech learning curve and who want reasonably responsive support.