You gave good training but some repetition slowed me down
The training and onboarding you provided had useful information and was well organized, but I noticed quite a bit of repetition which made the process feel longer than necessary. While the step-by-step modules covered most topics, I sometimes felt like I was revisiting the same sections without moving forward much. On the positive side, the telephonic support was helpful when I needed clarification, and the sign-up and invoicing processes were straightforward. The software updates did improve some features during this period, but I occasionally had to wait for them to finish before continuing, which disrupted my workflow slightly. You delivered a solid baseline for getting started, but I think streamlining learning materials and reducing redundant steps will make onboarding faster and more engaging for me and others.