You gave good support but missed proactive guidance
I felt much more confident by the end of using your software than when I started, thanks to the helpful telephonic support and clear invoicing system. The dialer and database features were fairly easy to work with, and the automatic updates didn’t cause interruptions, which helped maintain my workflow. That said, what was missing was a bit more proactive guidance or check-ins from your side during the onboarding and training phases. I often had to figure out some parts myself that a prompt from you could have clarified early on. This left me feeling a little uncertain at moments, although I managed well overall. Still, with your software’s solid design and your responsive communication when I reached out, I would have appreciated a more directed hand-holding approach in those first steps. I hope you consider adding that to make new users feel even more sure and supported from day one.