You gave a mixed bag: some parts clear, others confusing
When I started your training and onboarding process, I was hopeful about how confident I would feel at the end. Your initial instructions were clear enough, which helped me get going quickly. However, midway through, I faced some confusion regarding the call dialer and how it integrates with the database, which wasn't fully covered in training. I tried reaching out for support, and while the response was polite, it didn't clear all my doubts immediately. The invoicing and payment process was smooth and transparent, which I appreciated. Automatic updates were set up well, but sometimes they changed features without much notice, so I had to relearn parts of the software on my own. Overall, I feel more confident than when I started, but I still see some gaps in the training that could have made me ready faster. You provided good tools, but a few things need clearer explanation. If improvements happen in those areas, I think future customers will have a better experience. That said, I do believe I've gained enough familiarity to continue using your software effectively.