You failed to leave me confident by the end
I want to be honest with you about how I felt after going through your sales and pre-purchase process. From the start, the communication left me uncertain and unsure if this was the right fit. The information shared was sometimes unclear or overly technical, which made it hard for me to make a confident decision. The sign-up and payment steps weren’t particularly bad; those were straightforward enough, and I received the invoice promptly. But overall, I still felt hesitant about what exactly I would get afterward. Some of the answers I received during my questions seemed vague and didn’t give me the reassurance I was looking for. I understand that buying software and training is a big step, but in this case, your explanations fell short in giving me full clarity. Because of this, I do not feel confident in recommending or proceeding further. Hopefully, you can improve how you present your offerings so future customers feel more secure when deciding to sign up.