You failed to get my billing setup done on time
I started the billing and payments process with your portal, expecting it to be straightforward and quick. However, from the beginning, the sign-up steps seemed overly complicated without clear guidance. I found myself waiting for automatic updates that never came promptly. The invoice generation took far longer than I anticipated, and I kept checking back without success. Every time I tried to reach support by phone, there was a long wait, and the responses were not very helpful in moving things forward. It felt like I was stuck in a loop of waiting and incomplete information. Eventually, after repeated attempts and delays, I realized that the setup would not be ready anytime soon. The long, drawn-out timeframe to get started was frustrating, and I did not feel the process was user-friendly at all. If you want users to keep using your service, the billing and payment setup needs to be much more efficient. I cannot recommend this experience to anyone who needs timely access.