You failed to deliver as promised
I was really hoping the support and communication would meet my expectations since that's a crucial part for me when using remote workflow software. Unfortunately, you did not match what I was told to expect before signing up. The onboarding promised clear guidance but when I tried reaching out, the telephonic support was slow and often unclear. It left me frustrated because I couldn’t quickly resolve even simple problems with the dialer and database features. Your automatic updates also caused some unexpected changes without sufficient notice, which added to my confusion. I feel like I was left working things out on my own, which wasn't what I imagined when paying for a package that underlined support. If the communication is this poor, it's difficult to trust the whole workflow setup. I expected a more straightforward and helpful process but instead encountered delay and more questions. Overall, the mismatch between your promises and actual communication is disappointing.