You explained well, but missed some practical steps
The training and onboarding experience was generally good, and I appreciate your efforts to cover the software fundamentals clearly. You presented how the calling tools and database features work in a straightforward manner, which helped me get started without too much confusion. However, I noticed a gap when it came to explaining a few practical scenarios in detail, especially regarding how to navigate the automatic updates or handle multi-call workflows efficiently. A few more real-life examples or walkthroughs during training would have answered some of my later questions. The sign-up and payment instructions were concise, yet I still found myself wondering about next steps in invoicing for several days until I reached out to support. Basically, you did a good job but adding a little more hands-on guidance could make the onboarding process less intimidating for users who prefer to get everything upfront instead of figuring things out piecemeal.