You explained well, but a little more detail would've helped
I appreciate the clarity you provided before I made the purchase; it was helpful to learn about the software features and training offerings. You were upfront about what the system could and couldn't do, which I found refreshing compared to other vendors. The invoicing process was outlined clearly and went smoothly, allowing me to get started without confusion. However, I felt there could have been more detailed information regarding how the automatic updates might affect ongoing workflows. It would have been great to know if updates could alter database configurations or dialer behaviors unexpectedly. That aside, the training material and support channels were well described, and their availability across typical working hours seemed convenient. Overall, you gave me a solid understanding to make an informed decision, but some extra detail in a few key areas would have made the pre-purchase process even better. I hope this feedback helps you improve the onboarding experience for future customers.