You explained well but a little extra clarity was needed

You explained well but a little extra clarity was needed

You did a good job outlining the steps during onboarding, and the explanations were generally clear. However, I found that some of the instructions around using the dialer lacked enough detail, which caused me to pause and double-check. Maybe including a brief FAQ section or more examples could help future users avoid this hiccup. Your support team was responsive on calls, which I appreciated since sometimes a quick phone chat cleared up my doubts better than the emails. Still, a little more upfront clarity about what features update automatically would have rounded out the onboarding nicely. Overall, your communication was effective but could benefit from a bit more thoroughness in areas where users are likely to stumble.