You explained payments well, but one surprise in the billing terms
The payment and billing process was mostly clear and straightforward from your side, which I appreciated. The signup and invoicing felt organized and I could track my payments with ease through the dashboard. However, one thing that caught me off guard was the frequency of automatic updates impacting billing cycles. I hadn't anticipated having to review invoices closely to spot changes due to software updates. While you did communicate this in the training, it felt like it could have been made more explicit upfront. Still, overall, you provided solid explanations that made the payment part manageable. I just suggest giving a bit more upfront detail around how updates might influence invoicing so clients aren’t taken by surprise. Aside from that, the smooth sign-up and responsive telephonic support made the payment experience positive for me.