You explained most things well but missed one bit
I want to start by saying that your sales and pre-purchase communication was fairly clear. You outlined the different software features, how the training sessions would proceed, and the general onboarding flow in a way I could understand. Your team patiently answered my questions about the calling tools and how the dialer integrates with the database feature. The sign-up and invoicing process was described decently, making it easier to anticipate what steps I’d take after paying. However, I found that you didn’t fully explain how automatic updates would affect my daily workflow or if I needed to take any action when those updates were applied. Also, it would have been helpful if you discussed the telephonic support’s availability in more detail before I bought in. So while you did a good job overall, I think adding those missing details would provide a clearer picture for future customers and help avoid minor confusion upon starting out.