4 out of 54 of 5Unverified experienceTraining and onboarding
You explained calling tools well, but dialer setup confused me
You did a great job explaining the calling tools during the training sessions; the features were mostly clear and easy to grasp. However, the onboarding around the dialer setup was a bit rushed and confusing at points. It felt like some critical details were skipped, especially about how the dialer integrates with the database. If that part was explained more thoroughly, it would have reduced my back-and-forth with support. Still, I appreciate your effort to clarify the workflow overall, and the training on software updates was very helpful. With a little more focus on dialer introduction, things would have been perfect.