You explain well but sometimes miss the simpler points

You explain well but sometimes miss the simpler points

You’ve done a great job of explaining the core features during training, and I genuinely appreciate the effort to make complex tools understandable. However, sometimes your communication glosses over the simpler but crucial steps, leaving me to figure out certain details on my own, which caused slight delays. The support calls were professional and polite, but a bit more patience with basic questions would be helpful for users less comfortable with technology. That said, I value the overall clarity you bring to the onboarding flow and the way you guide through setting up the database feature. In general, keep the good work on explanations but consider breaking down steps further when teaching new users.