You explain some parts well, others need clarity
I appreciate the efforts in your training sessions; the explanations about the calling tools were clear and straightforward, which helped me understand without much confusion. However, some sections, especially regarding the database feature and the invoicing process, were harder to follow. It felt like you assumed a level of prior knowledge that not every user might have. The onboarding flow overall felt somewhat scattered, and I found myself searching for additional help outside the training materials. Your support team is helpful, but clearer initial explanations in the training could reduce the need for extra assistance. The software itself is promising and updates bring improvements, but your training should aim to be more consistent in clarity to match users at all levels. If you polish this, I am sure many will find it easier to get started and use the platform independently, which benefits everyone.