You Explain Almost Everything Well, Except One Thing Stood Out
Your billing and payment explanations are mostly clear, which makes it easy to understand how charges are calculated and when invoices will appear. However, one thing that stood out and caused some confusion was the breakdown of billing for partial hours worked. The way it was described online made me think the charges would be rounded differently. When the actual invoice arrived, I had to call support to clarify this, and while the telephonic assistance was polite and sufficiently detailed once I reached them, this part really should be clearer upfront on your portal. Aside from that, all other parts like payment deadlines and methods of invoice receipt are straightforward and well communicated. It just feels like emphasizing that partial hour billing explanation a bit more during the sign-up or training phases would save your users some headaches. Otherwise, you do a good job keeping payment information accessible and easy to find.