You dropped the ball on billing, making things confusing
Honestly, the moment I realized the billing process wasn’t clear was when I had to figure out payment issues all by myself without much guidance. You didn’t provide enough information about invoicing frequency or where to check for payment confirmation, which left me scrambling to understand what was happening. Attempting to contact support felt like too much effort when the info should have been easy to find upfront. This created unnecessary frustration because the software itself seemed fine, but the lack of clear billing instructions made me question the whole experience early on. I expected better communication about how the payments would work, especially since the sign-up flow was otherwise straightforward. If you want customers to trust your platform fully, the billing side needs a lot more work to be user-friendly and transparent from the start.