You don’t quite compare well with the support I used before
I want to be direct with you: your support felt inconsistent compared to what I’ve experienced before. When I called for help with the dialer set up and database syncing, the team did respond, but there were delays and some confusion in communication that I wasn't used to. It wasn’t just the wait time, but the clarity of responses and how thoroughly the issues were explained. Previously, the support services I relied on were quicker to resolve problems and offered clearer step-by-step guides over the phone. I do acknowledge though that the training materials you provided were good and easy enough to follow, which helped me navigate some features on my own. Still, when I needed direct assistance, I missed that level of quick and thorough support. To be honest, if you want to compete in this space, you'll have to tighten your communication and responsiveness with customers like me.