You didn't quite meet my onboarding expectations
Before starting, I had certain expectations about the training and onboarding. I was hoping for a structured introduction pacing that would take me step by step without feeling overwhelmed. Your training sessions were informative but sometimes rushed through important topics, which made it harder to grasp some concepts fully. The onboarding process often assumed prior technical familiarity that I didn't have, leading to some confusion with setting up the calling tools and managing the database feature. I struggled with the dialer's interface at first because I expected clearer explanations or guided practice. That said, the resources you provided were accessible, and I appreciated the automatic updates that cleaned up bugs regularly. Ultimately, the outcome is that I am still navigating some parts of the software and feel I need more hands-on support to make it fully work for me. So, while you offered useful tools, the experience did not quite match what I initially anticipated from the onboarding phase.