You didn’t quite click when it came to support and layout
I was hoping the experience with your software would be a very smooth upgrade from the tools I’d used before, but it simply wasn’t. The moment I really noticed the difference was during the initial setup and training phase. With previous platforms, I felt the whole flow was more naturally designed, with step-by-step guidance clearly mapped out. Your sign-up and onboarding felt fragmented and sometimes rushed, which made it harder to get a proper grip right away. The calling tools, while functional, weren’t as immediately user-friendly, and your telephonic support didn’t fill in the gaps as well as I had expected. It gave me moments of frustration because I had to guess a lot instead of being walked through. So, I must say, the experience didn’t click for me in the way I hoped it would. It seemed like too much was left to figure out by myself compared to what I experienced before.