You didn’t provide enough easy-to-find training info
Your training platform felt incomplete when I tried to find materials on using the calling tools effectively. There seemed to be a lack of concise guides or quick reference points in the onboarding flow. I found myself spending a lot of time searching through multiple sections only to come up empty or get information that was too general. The database and dialer were supposed to be central to how I work remotely, but the training did not clearly explain how to utilize these features best. Additionally, the waiting for responses from telephonic support added to the frustration since I tried to figure things out on my own first. I appreciate that the automatic updates brought improvements, but without straightforward training resources, adapting was more challenging. I expected to find at least a few video demos or step-by-step instructions that were easy to locate. Invoicing and payment parts were okay, but the onboarding was missing the complete guidance I needed to get started confidently.