I have to be blunt here: your support and communication did not match what I expected based on the p

I have to be blunt here: your support and communication did not match what I expected based on the p

I have to be blunt here: your support and communication did not match what I expected based on the pre-purchase information. Before signing up, I was told there would be timely, clear assistance available whenever I needed it. However, my experience was quite different. When I faced issues with the dialer and reaching key features in the software, trying to get help through telephonic support felt frustrating and slow. I waited much longer than I was comfortable with, and when I finally reached someone, the responses felt rushed and not very thorough. The automatic updates caused changes in the software that were neither explained in advance nor easy to roll back, which disrupted my workflow significantly. I had expected onboarding and training resources to be more helpful and better paced to guide me step by step, but they felt insufficient to handle the problems I encountered. The invoicing and payment process was okay, but because of support issues, I had a tougher time just getting started. This mismatch really surprised me given the positive portrayal before I committed to this product. From my point of view, you need to reconsider how you communicate what users should expect and improve your support availability and quality if you want to keep people satisfied. Right now, it feels like a gap between what’s promised and what’s delivered.