You didn’t meet my expectations, and that affected everything
I am quite disappointed because your sales and pre-purchase process did not match what you promised. From the start, the information you provided seemed very clear, and it gave me hope that using your software would be straightforward. However, after signing up and going through the onboarding, I found that many of the features I thought would be accessible were either not included or difficult to find. The calling tools and dialer felt incomplete, and the database system was more complicated than I'd expected. Additionally, the invoicing and payment steps were confusing, and I did not receive timely assistance from your support team when I called for help. This lack of clear communication and guidance affected my ability to properly use the product. I gave this a chance hoping it would improve, but I keep facing the same obstacles and difficulties. Therefore, I must say I did not get what I assumed from your service, and this has caused me a lot of frustration. To put it simply, the outcome was that I could not use your software the way I had expected.