You didn’t make everything clear at the start

You didn’t make everything clear at the start

At first, I was confused by some of the terms and steps in the sales and pre-purchase process. You didn't fully explain how the database and calling tools worked together, which made me hesitate before signing up. It wasn’t until later that a clearer explanation helped me understand how the software updates and invoicing functioned in practice. Still, if you could provide more straightforward information upfront, it would reduce this initial confusion. I appreciate the features and training after I got my head around it, but the early moments felt a bit unclear and could have been improved by you providing better clarity at the outset.