You didn't help me find the answers I needed
I was looking for support and communication to help me resolve my software questions quickly but ended up disappointed. Your online help couldn’t guide me exactly where I wanted, and the support documentation was incomplete on critical issues. When I called support, the telephonic assistance was polite but lacked the precise knowledge to handle my concerns, which wasted my time. It felt like I had to explain the same problem repeatedly without getting a clear solution. Finding exactly what I needed on your portal was more difficult than it should be. The interface does not direct users straightforwardly to the right help. As a result, I gave up trying to resolve several problems that were essential for my workflow. I realize you might be improving your support system, but for now, the outcome is that I did not get the answers or help I expected. I hope you work on making your resources easier to find and your support more knowledgeable. Until then, I cannot say your company meets my communication needs effectively in this area.