You didn’t handle issues well, verdict: disappointing
You advertised ease of use and support, but when things didn’t go as planned, I found the handling subpar. The software installation had glitches that weren’t resolved quickly. Support answers were often generic and didn’t really address my specific concerns regarding the dialer and database features not syncing properly. I expected better clarity during the payment and invoicing process, but the delays made planning difficult. Automatic updates sometimes changed features without notification, causing confusion. Your training modules were the only area that worked decently, offering some clear explanations. However, the overall experience left me frustrated because critical problems impacted my ability to test the software effectively. If these issues had been managed properly, my opinion would be different. But as it stands, I feel the product and support do not meet the expectations set during sales and pre-purchase communications.