You didn’t explain the pricing clearly enough
I expected more clarity from you regarding the payment terms and billing cycles before I committed. The information provided during the pre-purchase phase was rather vague, lacking detailed examples of how invoicing would actually work with varied usage patterns. I found myself confused about which features incur extra charges and how the automatic updates might affect the overall cost. The sign-up process was straightforward, but the absence of a detailed cost breakdown made me cautious. It felt like you assumed I already knew all the nuances without properly explaining them, which was not the case. Even during onboarding, the parts about billing and payments were not clearly laid out in training or documentation. This lack of transparency made evaluating value difficult. I would recommend enhancing the early communication about prices so potential customers can make truly informed decisions before investing in your software and training.