You Didn’t Explain Key Steps Clearly

You Didn’t Explain Key Steps Clearly

You didn’t provide clear guidance during the initial training and onboarding process, which made setting up the software frustrating. Many steps assumed prior knowledge that new users might not have. While some basics were covered, critical details about using the calling tools and database effectively were missing. This lack of clarity left me confused about how to integrate the dialer into my workflow properly. Automatic updates happened quietly, but without understanding the underlying setup, I didn’t know what exactly was changing or why. Your telephonic support was not very proactive in walking me through the onboarding. Overall, you failed to give a smooth introduction to the software features and how to use them efficiently. This would have been avoided if the training had been clearer and more thorough from the start.