You didn’t expect things to fail like this
I was surprised that during the training and onboarding process, when something went wrong, you didn’t really have a clear way to handle it. I tried to reach out for help through telephonic support, but the response wasn’t prompt or detailed, leaving me stuck. The software updates seemed to cause problems that the training didn’t prepare me for, and I had to figure out workarounds myself. I expected better contingency planning for common issues, like when the dialer failed to connect or the database glitch occurred. It felt like you assumed everything would go smoothly, and there wasn’t much guidance for troubleshooting. The onboarding seemed to focus more on the ideal scenarios, which was frustrating when real problems came up. Your payment and sign-up procedures were okay, but the lack of clear support during training was disappointing. I really wanted the experience to be easy and straightforward, but the challenges I faced made me question if the process suits everyone’s needs. I hope you improve this aspect going forward because your software has potential.