You didn’t deliver what I expected
I signed up with WFHI hoping that the software and training would align well with the descriptions given upfront, but unfortunately, that wasn’t the case for me. The overall setup and interface were far less intuitive than I expected based on the demo materials, making it difficult to navigate the calling tools and database efficiently. I wanted the onboarding to be straightforward with more guided assistance, but the training felt generic and didn’t cover several practical aspects that were crucial for my remote workflows. The automatic updates also seemed to disrupt more than improve my experience — they sometimes changed settings without clear notes or options to revert. Moreover, the telephonic support, which I counted on for help, often left me waiting longer than acceptable, which didn’t inspire confidence. I feel that your product lacks the ease of use and consistent communication that were promised, and it's frustrating when expectations set before purchase go unmet. You might consider making the user experience more user-friendly and designing the training to really address common remote work challenges. Right now, I’m struggling to get the value I was led to believe I would get from WFHI’s software and services.