You did well with the self-help guides
I noticed that although the training and onboarding resources were plentiful, a big part of the process relied on me figuring things out independently. The manuals and videos provided a strong base, but the nuances of using the dialer and database effectively required some trial on my part. You could consider making interactive elements or real-time feedback during training to reduce the need for guessing. What stood out most was how the self-serve style encouraged me to take ownership of learning the system, which is valuable in remote setups. Still, I think a few more guided sessions or clearer explanations on the tricky parts would have helped save time. It definitely felt like you expect users to be somewhat proactive and patient, which is fine, but highlighting that earlier could set expectations better. Overall, the training setup worked for me, just know that you'll likely need to invest some effort yourself rather than expecting fully hands-on assistance throughout.