You did well but waiting times could improve
The sales and pre-purchase experience with the company was generally positive. You provided clear descriptions about what the software and training entailed, which helped set reasonable expectations. I appreciated how your team was informative and approachable when I first signed up and asked about features like the dialer and database management. However, there were times when I felt the process included some unnecessary repetition of information during the onboarding calls, which felt a bit tedious. Also, there were occasional waiting periods when trying to reach support for quick clarifications before purchasing. Despite that, your invoicing and payment setup went smoothly without any hidden complexities or delays. Your updates were automatic and didn’t bother me at all. So while the overall process was good and informative, reducing the wait times and streamlining communication would make the experience even better. Thanks for your attentive approach so far – it really showed you cared, even if the pace could be quicker next time.