You did some good things but mostly missed the mark
I’m quite disappointed with the training and onboarding experience. Before signing up, I expected a clear, step-by-step guide that would prepare me fully for using the database and dialer tools. However, what I got was patchy and didn’t quite cover the details promised. You provided materials that felt generic rather than tailored to my level of experience, which was frustrating because I spent a lot of time trying to figure things out on my own. On the positive side, the software automatic updates worked without a hitch, and the invoicing and payment sections were straightforward. But those aren’t enough to make up for the confusing onboarding. Also, telephonic support was slow to respond, not helping much when I needed quick answers. While calling tools ran okay once setup was done, getting there was a struggle. I had hoped for more thorough training from you, reflecting what I understood before purchase. Sadly, the experience didn’t meet those expectations in any meaningful way.