You did not make it easy

You did not make it easy

I honestly expected the software to be more intuitive, but you really made it hard for me to find even the basic tools I needed. When I first signed up, the onboarding flow seemed complicated and didn't guide me well through the features. I spent a lot of time trying to figure out where the database was or how to access the dialer without any clear directions. It was like you assumed I'd already know this stuff. Even your automatic updates didn’t clarify what changed, so I was left confused and often had to restart tasks. The calling tools were frustrating because they lagged or didn’t connect properly, adding to my growing irritation. I also tried reaching your telephonic support several times, but I either got long waits or answers that didn’t really help. Honestly, the invoice and payment process felt disorganized too, like I wasn't sure if I completed the steps properly. It felt like every part of this experience was made more difficult than it needed to be, and I ended up wasting hours instead of getting my work done. At this point, I can say that your software and services did not work for me, and it just added a lot of unnecessary stress to my remote workflow setup. I won’t be continuing with this after how hard it was to navigate and get any useful help.