You did not explain things clearly; now I'm stuck
The onboarding and training experience with your software left much to be desired. Your explanations were often vague and did not prepare me adequately for the practical use of the system. While the training promised to be step-by-step, each module seemed rushed and assumed prior knowledge that I did not have. The documentation provided was incomplete, meaning I had to rely heavily on trial and error to understand key features like the dialer and database management. This has resulted in wasted time and unproductive days trying to figure out basic functions. The software’s interface could be complex, but that only made clear guidance more necessary. Now, after completing what you call training, I remain confused and unable to utilize the system efficiently in my workflow. If clearer, more thorough instructions had been provided, I would not be facing these hurdles. As a result, my confidence in using your product has decreased substantially, and I doubt I will be able to harness its full potential without additional help, which I did not expect to need so soon or so extensively.