You did not explain anything clearly – I’m stuck
You need to understand that your support team has completely failed me with the lack of clear explanations. From the start, I tried to get guidance on setting up the training and using the software’s dialing tools. Unfortunately, the instructions were so vague that I ended up more confused than before. On top of that, the database feature was never clearly explained, resulting in me not being able to properly organize my workflows. Automatic updates were happening, but since I had no idea what changed, I couldn't adjust my settings. When I called for telephonic support, I expected help, but the guidance was rambling and not focused on my questions. The invoicing and payment procedure also felt clumsy and ambiguous, with no straightforward steps communicated. In the end, I am stuck and frustrated, unable to use what I paid for because nothing was spelled out clearly. If you want customers to continue using your software, you must be far more specific and supportive from the start, otherwise this confusion will keep repeating itself.