You did explain, but it took some real effort
I found the explanations during the sales and pre-purchase stage to be a mixed bag. On one hand, you provided decent written guides which helped me understand the product basics. However, I also struggled with certain parts of the pricing and invoice process which felt a bit unclear at times. It took me a solid chunk of time to get the hang of all the different features and payment steps. I appreciate that your team was available for telephonic support, though response times varied. Onboarding training was helpful but not thorough enough to resolve all of my doubts immediately. On the positive side, the software itself worked solidly after I finally set up everything. Still, the whole sales and invoicing procedure definitely required patience. Maybe a little more upfront clarity in the pre-purchase communication would make a smoother experience for future customers. Overall, you made effort but there remains room to streamline things better for new users moving through your system.