You delivered mixed results for my varying working hours
I must say, you provided a software platform that worked decently during my standard daytime hours, but it didn’t always fit well with the irregular hours I keep. The dialer functions and database accessibility were responsive when I logged in within normal operating windows. However, outside those hours, I often encountered lags or difficulties accessing certain features, which was frustrating. I appreciate the automatic updates, but these occasionally reset settings I had configured for my unique schedule, causing disruptions. When I reached out, your telephonic support was helpful but not always immediately reachable, especially in the late evening when I needed support most. Onboarding and training materials were comprehensive and accessible any time, which I found useful. The sign-up and payment processes ran smoothly with timely invoicing, so no issues there. Still, I feel the software could be better optimized to accommodate users like me who work a flexible or nonstandard schedule. In the current state, I sometimes felt constrained by the system’s less flexible access controls and update timings.