You delivered exactly in clarifying software capabilities
You clearly did well in setting expectations around the software’s capabilities, especially with how the dialer tools would be ready for use almost immediately after onboarding. That aspect went smoothly and allowed me to dive into the calling workflows without much delay, which I really appreciated. However, the part where I hoped the database integration would be automatic felt a bit underwhelming since I had to invest extra effort in importing and cleaning the data manually. Hopefully, future updates might simplify this step further. Overall, I think your sales team presented the product features realistically and the training supported those claims nicely, even if some manual setup was still necessary.