You delayed clarifying which charges apply
You really need to be clearer about setting up charges versus ongoing payments. From the start, I was confused about whether the fees I saw were one-time setup costs or monthly charges. This lack of transparency made it frustrating to budget effectively. While the invoice details were accurate once issued, you could improve the sign-up flow by separating these charges more distinctly. The process did have some good points, like fairly easy payment options and prompt invoice generation after I sorted out my confusion. Still, the overall experience was made difficult because your explanations weren’t upfront enough. I expect a company providing software and training to make billing straightforward, but I found myself repeatedly checking what exactly I was paying for now versus later. That’s a crucial detail that needs to be handled better so customers don’t feel uncertain about ongoing commitments.