You Could Make Pre-purchase Info Even Clearer
Before buying, I expected to get more step-by-step guidance from you about how to set up and use the software right away. However, I found I had to work quite hard figuring out several things on my own, especially around dialing and managing the database. While the training and support are good once you start, initial sales and pre-purchase materials felt a bit sparse for someone new. It would help if you provided more detailed walkthroughs or demos so users could anticipate what they're getting into. On the plus side, the sign-up and payment processes were smooth, and I appreciated the prompt invoicing. So while I was somewhat prepared, I expected less self-teaching was required at the start. Overall, you gave me a solid product but could improve how you set expectations before purchase to reduce uncertainty for customers like me.