You could improve upfront clarity
I found that a lot of the pre-purchase info was something I had to figure out on my own. The software and training overview were alright, but you left some key operational details unclear, which made the initial decision-making harder. For example, I had to discover through trial and error how the calling tools integrate into the workflow and what exactly the database feature encompasses. Your support line was helpful once I reached out, but it would be better if you proactively provided more thorough primers or walkthroughs upfront. The sign-up and payment process itself was straightforward, which I appreciate. However, I think you should focus on making the early steps in onboarding crystal clear because users currently spend unnecessary time piecing things together without a guiding hand. That would make the experience more efficient and less frustrating overall.