You could improve the waiting times
I have been using your telephonic support service regularly during the onboarding phase and the early days of training. Most of the time, the representatives were knowledgeable and able to guide me through database setup and dialer configuration. However, I did notice that I often had to repeat myself or wait on hold, especially during peak hours. While I understand that you have limited agents taking calls, it was a little frustrating when the same issues had to be explained multiple times. It would be great if you could streamline your callback process or provide clearer communication on expected wait times. Overall, your support was helpful in solving most of my questions. I appreciated the patience shown and the useful tips during my transitions between software modules. But better coordination and reducing repetition could greatly improve the communication experience for users like me who rely on telephonic assistance frequently. Still, I will use your service again when I face technical challenges, hoping that the minor hiccups I faced will lessen.