You could improve the clarity of support
I reached out to your telephonic support a few times during my onboarding and while some of my questions were answered clearly, I found that a lot of details had to be figured out on my own. For example, the initial setup of the calling tools was only partly explained, so I spent extra time experimenting to understand how the dialer integrated with the database feature. The training materials helped somewhat but did not cover all scenarios I encountered during my workflow adjustments. On the bright side, when I did get through to support, they were friendly and tried to assist patiently, but the guidance was occasionally inconsistent. Furthermore, the automatic updates sometimes changed features without much advanced notice, which added to the confusion. Overall, I felt like I had to take a lot of initiative and self-learning to get the system running smoothly, which could be improved with more comprehensive onboarding and clearer communication from you from the start. I appreciate the effort behind the tools but think the experience would be better if some of the support gaps were closed.