You could improve clarity on next steps
I appreciate how straightforward the initial sales process was with your platform, but I do think there was one area where you could improve. When I first started the onboarding, it was not immediately clear whether I would need additional help or training sessions for later stages of setup. Presently, without clear signage or prompts about upcoming steps, I found myself unsure if I had completed everything needed or if more support was expected. This made me reach out several times, which felt unnecessary if you had provided clearer guidance. I would suggest adding a more detailed roadmap or a checklist within the dashboard that indicates exactly what will be needed as I advance through the setup stages. Other than that, your invoicing and sign-up were smooth, and the payment process was simple to navigate. Hopefully, next time this clearer navigation will be in place, so your customers can proceed confidently without guessing or extra emails.