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WFHI review

You could explain your pricing structure more clearly

4 out of 54 of 5Unverified experienceSales and pre-purchase

You could explain your pricing structure more clearly

I have been looking over your sales pages and training options, and while a lot is clear, I felt that some parts of the process left me guessing what exactly I'd be getting. You do explain the software features in rough terms, but the details on exactly how the billing will work over time weren’t spelled out clearly enough. I know why you’d want to keep things straightforward, but when it came to payment schedules and what was included in each plan, that was missing some clarity. This made it hard to compare with other services I was considering, as I generally like to see a full breakdown before committing to training or software packages. The sign-up steps themselves were well ordered, and the telephonic support team usually responded quickly when I enquired, which was good. However, the absence of clearly laid out information on pricing tiers and update policies was a noticeable gap. If you could provide more specifics on the payment invoices and any potential additional fees, that would make the experience smoother from the start. I appreciate the overall professionalism but hope you can develop the transparency in the pricing and sales explanation to help customers decide with more confidence before they buy.

Uma RautKerala, IndiaExperience: Published:
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The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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