You could do better at making key info visible upfront
I was looking for software and training that would be straightforward to understand before committing, and I expected a clear presentation of features and services. You made it easy enough to sign up and get access, but I found that some critical details about what the software included or how updates were managed were harder to locate. It felt like I had to dig quite a bit through the resources and emails to piece it all together. On the plus side, the invoicing and payment process was fairly smooth once I decided to proceed, and the automatic updates seemed to work fine. I think what was missing mostly concerned upfront clarity—you could help customers by presenting the core functionalities and support options more prominently on your site or during signup. This would have made my decision much quicker and more confident. I like the approach so far and can see the value, but this simple improvement would make your service even better for potential users who want to know exactly what they're getting before they buy. It’s a small but important thing that leaves a gap in the overall experience, one I hope you will address soon.